Online Clinic

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You may now have online sessions with our psychologists and psychiatrists.

  • No location boundaries; you can communicate with your psychologist or psychiatrist while travelling or living abroad
  • No waiting in the clinic
  • Saves travel time to and from the clinic
  • Improves adherence to treatment
  • The quality of the session depends on the quality of the connection and the hardware and software used
Prescription & Lab tests
  • It is common practice for psychiatrists to order blood tests or provide you with a prescription
  • If you need medication, your psychiatrist can scan and email you their prescription
  • If you are travelling abroad, pharmacies may not accept a prescription from a psychiatrist in Egypt. In this case it is often useful to discuss with your GP the best way you can put her/him in touch with your psychiatrist to discuss recommendations for treatment.

To book an appointment please contact us on +201284436347 / +201207778403 or send us an email at or

How to connect

We recommended the following voice and video (VoIP) software:

  • Signal (most secure)
  • Telegram
  • Skype
  • Facetime (Apple devices only)
  • BotIM
  • Viber
  • Possible connection issues
  • Some countries block voice and video calls over the internet. Often they block certain software (e.g. Whatsapp calls are currently blocked in Egypt). To avoid this it is important to know which software works in the country you are in and to agree with your therapist on the software you will use.
  • The use of VPN software may offer a workaround for such problems. VPN use may be blocked or illegal in certain countries. Please send us an email if you need any support in this process.

When you receive the link to the online invoice you can pay the session fees in Egyptian pounds (EGP). You can pay via three main methods:

  • Credit or Debit Cards
    • You can pay using VISA or MasterCard Debit or Credit cards via Accept payment solutions service.
  • Aman or Masarey
    • You can pay cash from the nearest Aman or Masarey kiosks that are available all over Egypt.
  • Alternatives methods of payment
    • You can visit any of our clinics to pre-pay for the session
  • Bank transfers
    • It is possible to pre-pay and wire the fees using Egyptian pounds or United States Dollars to our bank accounts, however this is a slow and expensive method that we don’t recommend. Bank fees are high and it takes several days to confirm the transaction. In case of refunds, more fees will be deducted by the bank to send the money.
    • For your convenience, you may also pay for several sessions in advance
Cancellations and Refunds
  • Full refund is available if you cancel 24 hours in advance.
  • No refunds are available for cancellation less than 24 hours before the scheduled appointment or for no-shows.
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